The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.
If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
To enroll in the Digital CX Masterclass, visit: https://digitalcustomersuccess.com/masterclass/?utm_source=podcast&utm_medium=description
Episodes
112 episodes
Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061
This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. ...
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060
In this solo episode, we tackle two primary topics:Imposter Syndrome specific to Digital CS and how to combat itBuilding Customer Health Scores without the benefit of product TelemetryAlong the way, I also shar...
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059
Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the ...
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058
Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional...
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057
Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discu...
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056
Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore...
The Generative AI Primer for CSMs | Episode 055
In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY ...
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054
Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicJosh Schachter is the Founder and CEO of
"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053
Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicIn this special edition, Alex sits down with S...
State of the Industry and Promise of AI with Jeff Heckler | Episode 052
Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic.Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the indust...
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051
Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotiona...
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050
As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the sho...
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049
Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Di...
The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048
Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related a...
Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047
Irit Eizips has been in and around CS for a long time. From being in on the ground floor at Gainsight to running her very successful consultancy, she has been a staple in the CS community and co...
Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046
Maarten & Michiel Doornenbal are not only brothers, but also co-founders of Churned! They join me this week for a fantastic conversation about the platform they've built, AI, scorecards and more!
Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045
Invariably, when you speak to someone in CS about Rob Zambito, the first comment that almost always comes back is, "He's a good guy". ...and I couldn't agree more.I wouldn't say that I've known Rob for a very long - but t...
Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044
Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy team at Zendesk. Short form video has become an increasingly popular medium for distribution of conte...
The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043
Nik Mijic, co-founder of Matik comes to us this week with not only a fascinating back-story, but some great CS-related content as we discuss a ...
Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042
I always love talking with people who work within companies that serve the CS community, and this one is no different. Erica was a fantastic guest to have on the show, partly because of the ...
Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041
Lane Hart of Contentsquare brings to CS a no nonesense approach to ensuring the renewal via strong data analysis combined with a very human approach of customer engagement. He has taken lessons learned from his years in management consulting at...
AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040
Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to ...
Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039
James Lawson of River Consultancy Group joins us this week in a fun conversation that spans a wide range of topics including ...
