The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.
If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
To enroll in the Digital CX Masterclass, visit: https://digitalcustomersuccess.com/masterclass/?utm_source=podcast&utm_medium=description
Episodes
112 episodes
Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36
Sara Roberts (Bayview Talent and host of Success Unscripted) may not immediately jump out to y...
Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035
Reminder! Enter for a Gold Pass to the CS Festival in Austin:Leave a review the podcast and send a quick screenshot to alex@digitalcustomersuccess.comGo to this
Short Form Content & Human Language in Digital Customer Success with Anika Zubair of Griffin | Episode 034
Enter the contest for a Gold Pass ($1300 value!) to the Customer Success Festival in Austin (Feb 13 & 14, 2024) by following these steps:Review the podcast on your platform of choice and send a quick screenshot to alex@digitalcu...
Elevating CS Within Your Organization with Anita Toth | Episode 033
Enter the contest for a Gold Pass ($1300 value!) to the Customer Success Festival in Austin (Feb 13 & 14, 2024) by following these steps:Review the podcast on your platform of choice and send a quick screenshot to alex@digitalcu...
Digital Customer Success with and Engineering Mindset with Bhavika Kochhar | Episode 032
Bhavika Kochhar is one of those amazing individuals that does an incredible amount of service to the CS community and seemingly eats, sleeps & breaths customer success. She's been in the t...
How Digital Fuels the Post-Sale Journey at Demandbase with Alyssa Opella | Episode 031
In the intro to this week's episode, I briefly touch upon a new resource that is available to you via the website: The Digital Customer Success Tech Stack. In short, this is a collection of applications that a myriad of digital CS and Op...
Building Community in Digital Customer Success with Marie Lunney | Episode 030
Marie Lunney joins us this week in a whirlwind conversation in which we cover a lot of ground. Not only is she a seasoned digital CS leader, including her current role at Top Employers Ins...
Putting Humanity Back Into Digital Customer Success with Jon Johnson of UserTesting | Episode 029
Jon Johnson is an incredible human. You've likely heard of him as part of the Unchurned BS & CS podcast series in which he shares some of his incredible background and upbringing on a recent episode.Not only is Jon an incredible CS ...
Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028
Jeff Kushmerek of Infinite Renewals has to be one of the most dynamic and fun people in our amazing CS community. His contributions are imme...
Scaling Customer Success the Totango Way with Chris Dishman | Episode 027
I absolutely love interviewing guests who are deeply embedded and leading CS teams for companies that primarily serve the Customer Success community. That is why this week's chat with Ch...
Customer Value Led Growth in Digital CS with Markus Rentsch of Remark-Able | Episode 026
This week, I had the pleasure of speaking with Markus Rentsch, CEO of Remark-able, where he spends his time consul...
Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX | Episode 025
In what is probably the most quotable episode of the podcast yet, Greg Daines drops some INCREDIBLE knowledge on the root causes of churn and how digital customer success pro...
Driving Hybrid Customer Success Through Orchestrated Onboarding with Donna Weber | Episode 024
In this episode, I was privileged to be able to sit down with Donna Weber, who literally wrote the book on Onboarding (called Onboarding Matters)....
One of the Digital CS Originals: It’s Lane Holt of Gainsight! | Episode 023
As mentioned at the start of this episode, our CS friend Mickey Powell and his family are experiencing hardship with the loss of a mother and brother in very short succession. If you'd like to help:Engage with Mickey Powell's Linked...
Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022
As a neutral podcast host, I am not supposed to pick favorites...so I won't.But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fu...
Digital Customer Success, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success | Episode 021
Wow - what a fun one we have for you today. Kristi Faltorusso certainly needs no introduction. Aside from her resume being a mile long, she currently leads customer teams at
How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020
Ever wondered how the happiness of your employees could directly impact the success of your customers? Join us as we sit down with Alyssa Nolte of LIFT, a leading provider in the Customer Success (CS) community, to explore this fascinating inte...
Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019
A lot of us would like to be a 'fly on the wall' as someone tackles installing a new function into an existing org. In this episode, Kailey Killoran of
Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018
Get ready for an enlightening conversation as we sit down to converse with Aaron Hatton, Digital Customer Success Program Manager at Gainsight. With his vast experience and technical background, Aaron unpacks the intricacies of data, user self-...
Elevating Customer Success Through Accessibility with Alex Farmer of Nezasa and Customer Success Excellence Awards | Episode 017
I'm thrilled to bring you a vibrant conversation with Alex Farmer, the founder of the Customer Success Excellence Awards and Chief Customer Officer at Nezasa. He br...
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Building a CS Ops Function Around Clean Data and Automations with Michael Bojanski of Learn to Win | Episode 016
Join us for a compelling discussion with Michael Bojanski, Director of Customer Success Operations and Support at Learn to Win and recent winne...
Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015
Dan Ennis of Monday.com, a seasoned expert in the CS community and Monday.com's own digital ace joins us this week. Dan gives us a guided tour of his career journey, transitioning from roo...
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Digital Customer Success from a CS Operations Perspective with Matthew Lind | Episode 014
It has become quite apparent in recent years that a solid Digital Customer Success program relies heavily on a solid CS Operations function. Join me, Alex Turkovic, in a riveting conversation with Matthew Lind, a Gainsight expert and operations...
Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013
This week I spoke with Jen Jackson, a stellar customer experience leader at Litmos with a rich history in support & CS leadership. In our discussion, she delves into the world of micro-le...