The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. Podcast Artwork Image

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.


Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.


If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com 

Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062July 23, 2024
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Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061July 16, 2024
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Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060July 09, 2024
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Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059July 02, 2024
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Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058June 25, 2024
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AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057June 18, 2024
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SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056June 11, 2024
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The Generative AI Primer for CSMs | Episode 055June 04, 2024
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AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054May 28, 2024
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"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053May 21, 2024
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State of the Industry and Promise of AI with Jeff Heckler | Episode 052May 14, 2024
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Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051May 07, 2024
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Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050April 30, 2024
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Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049April 23, 2024
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The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048April 16, 2024
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Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047April 09, 2024
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Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046April 02, 2024
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Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045March 26, 2024
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Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044March 19, 2024
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The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043March 12, 2024
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Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042March 05, 2024
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Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041February 27, 2024
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AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040February 22, 2024
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Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039February 20, 2024
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Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038February 13, 2024
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