The Digital CX Podcast Podcast Artwork Image

The Digital CX Podcast

Alex Turkovic

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.

Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.

If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com 
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056June 11, 2024
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The Generative AI Primer for CSMs | Episode 055June 04, 2024
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AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054May 28, 2024
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"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053May 21, 2024
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State of the Industry and Promise of AI with Jeff Heckler | Episode 052May 14, 2024
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Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051May 07, 2024
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Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050April 30, 2024
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Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049April 23, 2024
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The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048April 16, 2024
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Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047April 09, 2024
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Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046April 02, 2024
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Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045March 26, 2024
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Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044March 19, 2024
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The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043March 12, 2024
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Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042March 05, 2024
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Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041February 27, 2024
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AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040February 22, 2024
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Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039February 20, 2024
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Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038February 13, 2024
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Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37February 06, 2024
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Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36February 01, 2024
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Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035January 30, 2024
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Short Form Content & Human Language in Digital Customer Success with Anika Zubair of Griffin | Episode 034January 23, 2024
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Elevating CS Within Your Organization with Anita Toth | Episode 033January 16, 2024
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Digital Customer Success with and Engineering Mindset with Bhavika Kochhar | Episode 032January 09, 2024
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