The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.
If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
Podcasting since 2023 • 100 episodes
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Latest Episodes
Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099
In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start to finish. The goal? Build an internal chatbot for product and engineering that’s...
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Episode 99
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21:03
Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098
In this episode, we dig into a shift I think is non-negotiable in today’s AI-first world: you must become the director, not the doer. Inspired by Dan Martell’s framework, we explore how AI should handle the execution — while you...
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Episode 98
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15:27
Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097
After a short hiatus, Alex is back—and he’s bringing some big energy and even bigger ideas to the Digital Customer Success podcast. In this solo episode, he shares a deeply personal and practical reflection on how we can create magical, human m...
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Episode 97
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16:23
The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how ...
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Episode 96
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34:30
Start Where You Are: Small Steps to Success with Justin Neal | Episode 95
Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Al...
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Episode 95
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