The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.
If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Digital CS Best Practices with Chad Horenfeldt | Episode 002
Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations...but he's working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs.
Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/
Resources Mentioned in this Episode:
- Book: The Seven Pillars of Customer Success by Wayne McCulloch
- Tool: Chili Piper - scheduling for lead conversion
- Podcasts:
Shoutouts to Digital CS Pioneers:
- Dan Ennis @ Monday.com
- Lane Hart @ Heap
- Catalyst software for their open publications of CS best practices
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
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Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
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