Hello and welcome to the Digital Customer Success Podcast. My name is Alex Turkovich, and I'd like to welcome you to our first episode. Well, really mini sod I guess you know, tech and other industries for that matter, have been through a lot of changes in recent years. Not just talking about COVID but we're also talking about global conflict, supply chain issues, political issues, financial issues, the list goes on and on, and we hear about it in the news all day long. But it's this kind of change that makes me think there's really no better time for customer success and the way that we do business to reinvent itself right now by marrying tried and true methods of the last 20 years that we've developed in customer success. With the explosion of new technology and exciting innovations that really help make customer success managers more efficient in their day, help our customers to achieve value faster and let's face it, help our investors as well. So my goal for this show is to create community focused around the burgeoning world of digital customer success. It's a show for CS leaders and practitioners alike who want to stay up to date with the latest trends and innovations on how to really scale a digital customer success program. So I invite you to join me each and every episode where we feature in depth and real conversations with guests who are working and innovating in digital customer success right now. We'll talk to people who literally wrote the books on customer success, as well as those that are navigating establishing their own new functions. I'll also talk to people at the forefront of generative AI, as well as our admins and operations teams, marketing teams who are all tasked with making this work. Getting into digital customer success was not a straight line journey for me. And if you're anything like me, you didn't start out wanting to be in customer success either. But also, if you're like me, you're happy that you ended up with a career in customer success. My career has been varied, probably just like yours has. I started out as a recording engineer in the Nashville music industry, then found my way into tech and realized that music wasn't really where I wanted to hang my professional hat. I spent a lot of time in learning and development, in customer education, professional services, and ultimately in customer success. And I've come to realize that the ownership of the customer journey is where the real potential for innovators to step in and change how we do business lies. Now, whether you're new to customer success or you're a seasoned veteran, my goal is to serve you equally by pulling you into these real conversations that are a part of my own journey to provide you with valuable insights and practical advice for building and improving your own digital customer success practice. I sincerely hope that you get as much out of this podcast as I personally do, and that you'll follow along subscribe. And if you feel compelled to do so, leave us a review. For more information or to get in touch, visit digitalcustomersuccess.com. But for now, thanks for listening and we'll see you on the next episode.